Refund & Cancellation Policy
This policy explains how Ace Of Ads LLP ("we", "us", or "our") handles cancellations and refund requests relating to our services. Where specific terms are agreed in writing with a client, those terms will govern the relevant engagement.
General Policy
Ace of Ads provides e-commerce marketplace advertising and related marketing services, including services such as:
Because our services may involve work performed, strategy, campaign management, account setup, analysis, research, communication, and other professional activities, the availability of a refund may depend on the nature and stage of the engagement. Refunds are therefore handled according to the applicable commercial terms agreed with the client.
Professional Service Fees
Professional service fees are governed by the payment and commercial terms agreed in the applicable proposal, quotation, invoice, contract, or other written agreement. The following will be determined by the terms agreed for the specific client engagement:
- Service fee, retainer, or setup/onboarding fee
- Minimum commitment
- Cancellation notice period
- Mid-cycle cancellation terms
- Refund eligibility
Once services or work have commenced, refund eligibility may depend on the work already performed and the specific cancellation terms applicable to the engagement. Clients should review the applicable proposal, quotation, invoice, or agreement before making payment.
Third-Party Advertising & Media Spend
Advertising or media spend paid to or through third-party platforms is separate from Ace of Ads' professional service fees unless expressly stated otherwise in the applicable agreement. This may include advertising spend relating to platforms such as Amazon Ads, Flipkart Ads, Blinkit Ads, Zepto Ads, and Swiggy Instamart Ads.
Third-party advertising charges are generally subject to the applicable platform's own terms, billing processes, policies, and refund procedures. Ace of Ads does not control the refund policies or billing decisions of third-party advertising platforms. Where advertising budgets or charges are managed through a third-party platform, any applicable refund, credit, adjustment, or unused balance will be subject to the relevant platform's policies and the specific arrangement agreed with the client.
Third-Party Platform Charges
Marketplace commissions, platform fees, advertising charges, transaction fees, or other amounts charged by third-party platforms are determined by those platforms. Such charges may include amounts charged by Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, or other applicable platforms.
Ace of Ads does not control these third-party charges and cannot guarantee that such charges will be refundable. Any refund or adjustment relating to third-party platform charges will depend on the applicable platform's policies and the circumstances of the charge.
Service Delivery & Platform Issues
Our ability to provide certain services may depend on third-party platforms, advertising accounts, marketplace systems, APIs, technical infrastructure, policies, or account access. Service delivery may therefore be affected by circumstances outside our reasonable control, including:
Where a service is delayed or affected by such circumstances, Ace of Ads will make reasonable efforts to communicate with the client and address the issue where possible. Any refund or adjustment arising from such circumstances will be considered according to the applicable client agreement and the nature of the issue.
Cancellation of Services
Clients may request cancellation of services by contacting Ace of Ads using the contact information provided below. The applicable cancellation notice period, minimum commitment, billing-cycle terms, and any fees or refund eligibility will be determined by the terms agreed for the specific engagement.
If no specific cancellation terms have been agreed in writing, Ace of Ads will review the cancellation request based on the nature of the engagement, services already performed, applicable billing period, and other relevant circumstances.
Cancellation of an engagement does not automatically cancel payment obligations that have already become due for services already provided.
Refund Requests & Processing
To request a refund, the client should contact Ace of Ads using the email address or phone number provided in this policy. The request should include, where applicable:
- Client or business name
- Relevant invoice or payment details
- Date of payment
- Reason for the refund request
- Relevant service or engagement details
Each refund request will be reviewed according to the applicable proposal, quotation, invoice, contract, or other written agreement. Where a refund is approved, the applicable refund amount and processing method will be communicated to the client.
Refund Processing
Approved refunds will be processed in accordance with the applicable payment method, payment provider requirements, and the specific terms agreed with the client. The actual time required for a refund to appear in the client's account may depend on the payment provider, bank, card issuer, or other financial institution. Any applicable third-party processing fees, transaction charges, or other deductions will be handled according to the applicable payment terms and law.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, commercial practices, payment processes, or applicable legal requirements. Any updated version will be posted on this page with a revised "Last Updated" date. We encourage clients and website visitors to review this policy periodically.
Questions About Refunds or Cancellation?
For questions regarding cancellations, refunds, or this policy, please contact us using the details below.
Legal / Business Name: Ace Of Ads LLP
Email: support@aceofads.in
Phone: +91 9971593332
Address: 2nd floor, The Iconic Corenthum, Ofis Square, HD-23, Plot no A-41, Sector 62, Noida, Uttar Pradesh 201301